Terms and conditions
Terms and Conditions – SignPay Pty Ltd T/A Admiin - Clients
(Last updated 27th December 2024)
Admiin empowers you, our valued clients, to securely engage with businesses, clients, employees, bookkeepers, and tax accountants. (Admiin Clients). Manage your digital agreements, invoices, and bills (Document Tasks) effortlessly. Electronically sign when needed, schedule payments via bank transfer or card, and receive reminders. Our Admiin Clients can track their task status, sync and reconcile with Xero, and store tasks with attachments for future reference. - All from one place.
1. Operation
1.1 These Admiin Terms and Conditions outline how you may access and use our Products and Services (Terms).
1.2 In these Terms, 'Admiin', 'us', 'our', 'ours', or 'we' refers to Signpay Pty Ltd, ACN 667797828, registered in Australia, located at Level 9, 151 Macquarie Street, Sydney, NSW 2000.
1.3 These Terms, a binding agreement between you and us, incorporate our Privacy Policy. Read them carefully and keep a copy for future reference.
1.4 By accessing our Website and/or Portal, you agree to these Terms. If not, refrain from accessing or discontinue use immediately.
1.5 You acknowledge and agree that:
1.5.1 We aren't entering a partnership, joint venture, agency, or employment relationship with you.
1.5.2 We don't guarantee the performance of any Admiin Clients.
1.6 You acknowledge and agree that we have no control over, and aren't responsible for, any advice provided by or the performance of Admiin Clients.
1.7 You acknowledge and agree that we may transfer or assign any right to a third party without your prior consent, without affecting your rights and obligations.
1.8 If you do not agree or consent to these Terms, do not use the website, or application.
2. About Us and Our Products
2.1 Our Portal allows our Admiin Clients to securely communicate Digital Documents on behalf of their businesses, their personal affairs, or as an authorised representative of an Admiin Client. Our Portal enables Admiin Clients to manage these digital documents by digitally signing them, scheduling and paying them with reminders, tracking them, syncing and reconciling them with Xero, and securely storing them for future reference.
2.2 Our Portal is designed to allow businesses, tax advisory firms, and/or professional consultants to become Admiin Clients and use our Website and/or Portal to securely communicate business and tax documents with their clients.
2.3 A business entity, individual, taxpayer, business, or tax client can use our Portal once they have been approved by us to be an Admiin Client.
2.4 Once approved, Admiin Clients are able to invite their business and tax clients, family members, and other consultants to set up their accounts. Business and Tax client applications are subject to the Admiin checks, approvals, and verification process set out in Clause 3.2.5 Once approved, Admiin Clients are able to provide other Admiin Clients with access to the Portal.
2.6 Admiin Clients can set up and schedule documents required for signature and payments on behalf of their clients or themselves with the appropriate Admiin User rights.
2.7 Our ‘document task’ functionality enables Admiin Clients to manage digital documents, pay them, and digitally sign them in one click or tap.
2.8 With regards to our ‘document task’ function, Admiin Clients acknowledge and agree that:
2.8.1 Admiin Clients have exclusive control and responsibility for the content of their Admiin Client information, including any documents used with the Services.
2.8.2 They are solely responsible for ensuring that business and tax documents used with our Products are appropriate for electronic signatures. Admiin is not responsible or liable for any such determination or use.
2.8.3 They are solely responsible for ensuring compliance with all applicable laws and regulations. Admiin has no obligation to assist with fulfilling any such requirements and is not responsible or liable for any non-compliance on their part.
2.8.4 If they use an Application Programming Interface (API) or another service that allows them to perform any end-user/participant/signer authentication, then they are solely responsible and liable for such authentication. Admiin is not responsible or liable for any such authentication.
2.9 Our ‘Pay’ function enables Admiin Clients to schedule and pay tax bills with reminders, or defer payments using one of four payment methods we offer:
2.9.1 Pay Now: Admiin Clients can make and transfer a one-time payment on the day they schedule a business and/or Tax Office payment.
2.9.2 Tax Plan: Admiin Clients can schedule monthly recurring payments to the Tax Office, which will automatically be directly debited from their nominated bank or card account(s) with reminders. Admiin Clients will, however, be required to enter into an actual payment arrangement plan with the Tax Office. We are not held liable for any general interest charges or late lodgment penalties.
2.9.3 Pay Later: Admiin Clients can schedule a one-time payment at a later date in line with the trading terms indicated by a business or the Tax Office.
2.9.4 Business Plan: Admiin Clients can split their tax payments into 3 or 6 equal instalment payments which help facilitate automatic direct debit payments on behalf of the business seeking receipt of its goods and services.
2.10 By using our Portal to document tasks, Admiin Clients are required to provide us with unconditional and irrevocable consent and direction to task these digital documents.
2.11 Each document task made using our Portal constitutes a separate contract between an Admiin Client and Admiin.
2.12 All business and tax payments made using our Portal are subject to our approval.
2.13 We reserve the right to accept or reject each application.
2.14 By using our Portal to document task a business invoice and tax bill, you agree to pay our Admiin Fee, together with any additional applicable merchant fees where applicable.
2.14.1 The Admiin Fee for signatures and payment refunds is $0.00.
2.14.2 The Admiin Fee for payments by bank account is charged at a flat fee of AUD55 cents.
2.14.3 The Admiin Fee for payments by local cards is charged at a flat fee of 2.2%, and international cards at a flat fee of 3%.
2.14.4 The Admiin Fee for our Tax Plan payment method by bank transfer and/or local card is charged at a flat fee of 2.2% and 3% for international cards. For more information on Fees, see Clause 11.
2.14.5 The Admiin Fee for our Business Plan payment method by bank transfer and/or local card is charged at a flat fee of 12%. For more information on Fees, see Clause 11.
2.14.6 If you are not using our Portal to pay a bill, you will not be charged any fees. In such a case, the Portal remains active and available
3. Account Eligibility
3.1 Admiin Clients can only use our Portal once they have been approved by us to be Admiin Clients.
3.2 Admiin Clients can invite their clients to our Portal and provide their clients with access to our Portal features.
3.3 To access our Portal, you must set up an Account.
3.4 To be eligible for an Account, you must either:
3.4.1 Be over 18 years old and be capable of entering into a legally binding contract, or;
3.4.2 Be an Australian business with an Australian Business Number and meet one of the following conditions:
(a) If you are a sole trader, you are 18 years old or older;
(b) If you are a company, you are a proprietary or public company;
(c) If you are a trustee, you are an individual trustee that is 18 years or older or a company that is a proprietary company or public company.
3.5 When applying for an Account, you must:
3.5.1 Register the Account in your own personal name or the registered name of the business;
3.5.2 Nominate Authorised Users, where and if applicable.
3.5.3 Provide us with the information and documents we require to conduct the assessments and checks in accordance with our internal approval review process set out in Clause 5;
3.5.4 Provide us with your nominated bank and card account; and
3.5.5 Provide us with a Direct Debit Authority.
4. Account Suspension or Closure
4.1 You may close your Account with us:
4.1.1 At any time by contacting us directly at hello@Admiin.com.
4.1.2 We can only close your Account if all amounts scheduled and owing have been paid in full.
4.2 If your Account is closed under this clause 4, any complaints or refunds that are in progress will also need to be resolved/processed, and these Terms will continue to apply until such time those complaints and refunds are fully resolved.
4.3 We may suspend or close your Account if:
4.3.1 You breach a term in these Terms;
4.3.2 You are in default in accordance with clause 8;
4.3.3 You suffer an Insolvency Event;
4.3.4 You cease meeting the eligibility requirements in clause 3;
4.3.5 We reasonably consider there has been suspicious activity in your Account;
4.3.6 To comply with any applicable laws or request from a law enforcement agency, regulator, or other government agency;
4.3.7 We cease to offer our Website and Portal services;
4.3.8 To mitigate any legal, regulatory, or non-payment risk;
4.3.9 We suffer unexpected technical or securities issues;
4.3.10 Your Account is not active.
4.4 If we decide to suspend or close your Account under this clause:
4.4.1 We can make this decision at any time without notice.
4.4.2 All amounts owed to us by you survive the suspension or closure of your Account.
4.4.3 These Terms survive the suspension or closure of your Account
5. Account – Assessments, Verification, and Checks
5.1. We reserve the right to assess and determine whether to accept or deny your application for an Admiin Account. We may choose to deny your application for an Account based on our risk assessment checks. If your application is denied, you will be notified immediately. If a business invoice or tax bill due date is shortly after the date your application for an Account is lodged with us, and a determination whether to accept or deny your application is still pending, we are not responsible for any late fees or interest charges you may incur.
5.2. We are required by law to identify the Ultimate Beneficial Owners (UBO) before a payment can be transferred to a third party. Only Admiin Clients can enter the details of the UBO.
5.3. By applying for an Account, you:
5.3.1. agree and confirm that you are authorised to provide the Personal Information requested by us;
5.3.2. authorise us to make any inquiries we consider necessary to verify your identity, including if required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
5.3.3. agree to provide any information or documentation reasonably requested by us, or your Admiin Clients, to verify your identity in connection with your Account or any requests;
5.3.4. agree to provide any information or documentation reasonably requested by us, including a passport or driver's license, to verify the identity of your nominated Authorised Users before a payment can be made using Admiin;
5.3.5. authorise us to disclose your Personal Information (including any information in relation to your Account) to third parties as necessary to:
(a) undertake the inquiries and verification and make the assessment referred to in this clause 5; or
(b) report any negative activity (including late payments, missed payments, or defaults) to credit reporting agencies.
(c) comply with any legislative requirement.
5.4. As part of our approval process and our assessment of whether or not you have the means to fulfill your obligation to make payments to us, we:
5.4.1 reserve the right to conduct a pre-authorisation of your nominated payment source. The pre-authorisation amount will not exceed the dollar amount of the first payment owed to us.
5.4.2 may place funds in the account linked to your nominated payment source on hold.
5.4.3 will immediately instruct your bank to void this pre-authorisation transaction however; we cannot guarantee the time it takes for your bank to process this action by us and make your funds available.
6. Your Obligations
6.1. As an Account holder, you acknowledge and agree that:
6.1.1. you must notify us if there has been any change to the details provided under clause 3.
6.1.2. You can only set up one Account;
6.1.3. Your Account can only be used by you and your Authorised Users;
6.1.4. You cannot transfer or assign your Account or any rights under these Terms without our prior written consent;
6.1.5. You and your Authorised Users must keep your Account details confidential and secure. We are not responsible or liable for any unauthorised access or use unless we have failed to take reasonable measures to prevent unauthorised access or use.
6.1.6. You will provide us with all reasonably required cooperation, assistance, and access to such information we require under these Terms;
6.1.7. You will comply with all applicable laws in relation to your use of our Product and Services;6.1.8. You acknowledge and agree to use the Website and Portal for lawful purposes only and in a manner consistent with the nature and purpose of Admiin.
6.1.9. You will carry out all your obligations under these Terms in a timely and efficient manner.
7. Payments - Processes and Arrangements
7.1. When you first make a payment, you provide us with your Nominated Account and Direct Debit Authority under Clause 3.
7.2. You can mark any signature as signed and payment as paid on the Portal if you have used another third-party digital signature software to sign or payment provider to make payment transfers. If a payment is paid by you outside of the Website or Portal, we will not charge you an Admiin Fee or any other fee.
7.3. When you make a request to pay, if the request is approved, we will automatically charge your Nominated Account following your Payment Schedule. Notification reminders will be sent as a text message and/or by email two days before the due date; one day before the due date and 3 days post the due date if the Admiin Task is not actioned per the scheduled date.
7.4. We may choose not to approve a request under clause 7 or provide a Product to you, or may cancel an approved Payment Schedule before an Instalment is due if:
7.4.1 we reasonably consider this necessary to:
(a) protect the integrity of our systems, Product, or Services;
(b) prevent fraud;
(c) limit the risk of money laundering or terrorism financing; or
(d) otherwise protect us against legal, regulatory, or non-payment risk;
7.4.2 we reasonably suspect, or are aware, that you have materially breached these Terms or are in default;
7.4.3 We otherwise reasonably consider the request to be suspicious.
7.5. You must pay each scheduled payment on the Due Date. You may pay earlier than the Due Date at no extra cost. That is, you will only be charged the agreed-upon Admiin Fee and any applicable Merchant Fee. No additional or discounted fee for paying early will apply. We will automatically process your scheduled payments using your Direct Debit Authority unless you have elected to pay earlier in accordance with clause
7.7.6. You acknowledge and agree that by signing a Direct Debit Authority you expressly consent to, authorise, and instruct us to arrange for the Instalments to be debited from the Nominated Account on the Due Date.
7.7. If a payment Due Date falls on a day that is not a Business Day, we may direct your financial institution to debit the Nominated Account on the following Business Day.
7.8. You acknowledge and agree that it is your responsibility to ensure that there are sufficient clear funds available in the Nominated Account to allow a scheduled payment to be made.
7.9. If you require an extension of time to ensure sufficient funds are in your Nominated Account in time for the Due Date, you are required to contact us by email at hello@Admiin.com at least seven days before the Due Date.
7.10. While we do not charge Late Fees or Interest for a missed payment during the period of the Payment Schedule, if there are insufficient clear funds in the Nominated Account to meet a payment, you acknowledge and agree that you:
7.10.1. will be liable for any fee and / or interest that may be charged by your financial institution;
7.10.2. must arrange for the payment to be paid by another method;
7.10.4. acknowledge and agree that if you have not repaid the Account Balance in full by the Due Date your Account along with any Accounts of any linked entities will be suspended.
7.10.5. acknowledge and agree that if a payment is overdue and remains outstanding, we will again attempt to debit the Nominated Account for payment on 3 days after the date that we last sought to debit the Nominated Account; and
7.10.6. acknowledge and agree that if we have attempted to process a payment and there are insufficient funds, we will contact you to arrange for payment to be made immediately using another method;
7.11. You must check with your financial institution whether you can direct debit from your Nominated Account as direct debiting is not available on all accounts offered by financial institutions.
7.12. Notwithstanding any other provisions of this Agreement, you must pay in accordance with the Payment Schedule as well as any fees payable under clause 11 in full under these Terms without any set-off, withholding or reduction for any reason whatsoever.If you require an extension of time to ensure sufficient funds are in your Nominated Account in time for the Due Date, you are required to contact us by email at hello@Admiin.com at least seven days prior to the Due Date.
8. Default
8.1. You are in default if:
8.1.1. you do not pay on the Due Date;
8.1.2. you are in breach of these Terms and the breach cannot be rectified or, if it can be rectified, has not been rectified within 20 days of receiving written notice from us;
8.1.3. you or another person on your behalf gives us or has given us materially incorrect or misleading information in connection with the Terms;
8.1.3. we conclude on the basis of evidence available to us that it is more likely than not that you have acted fraudulently in connection with these Terms; or
8.1.4. you suffer an Insolvency Event.
8.2. If you are in default, we may give you notice stating that you are in default. If you don’t correct the default within the period specified in the notice, then, at the end of that period and without further notice to you:
8.2.1. the Account Balance becomes immediately due for payment (to the extent it is not already due for payment);
8.2.2. we may suspend or close your Account in accordance with clause 4; and
8.2.3. We may take any enforcement action against you to recover the Account Balance, and any Enforcement Expenses will become immediately due and payable under these Terms.
9. Your warranties
9.1. By entering into these Terms and accessing our Website and Portal, you represent and warrant that:
9.1.1. all information provided, and to be provided, in accordance with these Terms is accurate, complete, and current;
9.1.2. you will use our Website and Portal in accordance with these Terms;
9.1.3. you have the capacity, power, and authority to enter into these Terms and fully perform all of the duties and obligations referred to in these Terms.
9.2. You acknowledge that we have relied on your representations and warranties to open your Account and provide you with access to our Website and Portal.
10. Our Warranties
10.1. Access to our Website and Portal is provided on an "as is" and "as available" basis. We do not guarantee continuous, uninterrupted, or secure access to our Website and Portal. Our Website and Portal may contain mistakes, inaccuracies, or errors. We do not guarantee the performance, accuracy, timeliness, completeness, or suitability of the information and materials found or offered on our Website and Portal for any particular purpose. We expressly disclaim all warranties of any kind, whether expressed or implied, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, and non-infringement. As a consumer, you have certain rights under consumer protection legislation. Nothing in these Terms is intended to exclude, restrict, or modify any of your consumer rights in a manner that would be considered unfair under the relevant consumer protection laws.
11. Fees
11.1. An Admiin Fee applies to all payments processed through our Portal.
11.2 If you make a payment by debit or credit card through our Portal, we charge a fixed Admiin Fee rate of 2.2% for both Amex and all other cards.
11.3 If a Tax Plan or Business Plan and monthly instalments is requested, scheduled and paid via by us, we charge a fixed Admiin Fee rate of 2.2% per transaction
12. Payment Refunds & Merchant Chargebacks
12.1. We do not make direct refunds of any amounts. We are unable to refund payments where a bill has been paid, as the funds have already been paid to a business or the Tax Office. Instead, please contact the Business or ATO to issue you with a refund. We are not liable for any refunds that have gone astray, as we are not involved in the transfer of the funds to your nominated bank account. Any issues with a refund should be taken up by you, with your Admiin Clients and/or the Tax Office. We are not liable for any delay in receiving a refund, as this is based on the review and processing times of the business or Tax Office.
12.2 Where a chargeback occurs, you acknowledge that Admiin is not liable for any charges or fees associated to the chargeback. If a chargeback occurs, as the account holder, you are liable for all fees associated. Admiin may charge you any fees that We incur as a result of a chargeback. If your original payment method declines, Admiin reserves the right charge any other payment methods associated to your account to recoup funds.
13. Intellectual Property
13.1. Our Website and Portal and all related content are our exclusive property, and we own or license all intellectual property rights in relation to them.
13.2. The information on our Website and Portal is for information purposes only and is subject to change without notice.
13.3. You must not copy, imitate, modify, alter, amend, or use without our prior written consent any of our logos, design, layout, appearance, graphics, icons, or other content published on our Website or Portal or in any related content (digital or printed) prepared by us.
13.4. The Website and Portal may also, on occasion, include links to other third-party websites. We do not recommend or endorse any third-party websites. Any links to third-party websites are provided as a convenience only to provide you with direct access to further information and are used and/or relied upon at your own risk. We have no control over the nature, content, and availability of third-party websites and are not responsible for the information, graphics, and material they contain.
14. Indemnity
You indemnify us against, and must pay on demand, all amounts in respect of any action, claim, demand, loss, liability, and expense (including legal costs) of any nature and arising under any theory of liability (including tort, contract, statute, or equity), that is incurred by us in connection with:
14.1. your breach of these Terms, including a breach of any representations or warranties made by you; and
14.2. your negligent or wrongful act or omission in connection with these Terms.
15. Limit of Liability
15.1. You acknowledge and agree that:
15.1.1 Your use of any information or materials on our Website or Portal is entirely at your own risk.
15.1.2 It is your sole responsibility to ensure that any tax bills, tax documents, services, or information available through the Website or Portal meet your specific requirements.
15.1.3 All the information contained on the Website or Portal is not intended to be financial advice and does not take into account your objectives, financial situation, or needs.
15.1.4 It is your responsibility and that of your Admiin Clients to ensure the accuracy of any information entered into the Admiin Website or Portal by yourself or your Admiin Clients, especially any Payment Details and/or Payment Reference Numbers.
15.1.5 We are not responsible or liable for payments made on your behalf in the event the Payment details provided by you or your Admiin Clients are inaccurate.
15.1.6 We make every effort to keep the Website and Portal up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website and Portal being temporarily unavailable due to technical issues beyond our control.
15.2 To the maximum extent permitted by law, our liability to you for all claims arising out of or in connection with these Terms shall not exceed the value of the affected invoice and/or bill payment (including interest charges or late fees) which has been uploaded to the Portal at any given time, regardless of whether the liability arises under any breach of contract, tort (including negligence), statute, equity, contract or any other cause of action.
15.3. Neither you nor us (including our employees, directors, or any third party providing services on our behalf) are liable to the other for any consequential or indirect loss, including, but not limited to, loss of profit, lost opportunity cost, loss of enjoyment. To the maximum extent permitted by law, our liability to you for all claims arising out of or in connection with these Terms is reduced to the extent, if any, to which your acts or omissions have caused or contributed to your own loss or damage. You agree to take all reasonable steps to mitigate any loss incurred by you under these Terms.
16. Privacy
16.1. All information that we collect about you, including information collected in accordance with the Terms, will be collected, used, stored, and disclosed in accordance with our Privacy Policy.
16.2. You must read and agree to our Privacy Policy before you can access our Website and/or Portal.
16.3. We may change the Privacy Policy from time to time by publishing an updated version on the Website and/or Portal. We will notify you by email of any such changes. By continuing to use or access our Website and/or Portal, you are agreeing to the updated Privacy Policy.
17. Complaints
17.1. If you have any complaint with your Admiin Clients or with the Tax Office, you should contact them directly.
17.2. If you have any complaints about our Website and/or Portal and wish to lodge a complaint or dispute with us, you should do so by contacting us on hello@Admiin.com and detail your dispute in writing. We will endeavour to:
17.2.1 Acknowledge receipt of your complaints within 2 business days or as soon as reasonably practicable.
17.2.2 Provide an initial response to all complaints within 10 business days from the date of the complaint, which may include a request that you provide further documentation to assist our understanding of your dispute.
17.2.3 Resolve your complaint within 21 days.
18. Communications
18.1. We may communicate with you regarding your Account and/or your use of our Website and/or Portal via email. You agree to receive all communications from us in electronic form by email or text message.
18.2. To the extent permitted by law, any notice or document given by us under these Terms or required by law may be:
18.2.1. Given in writing.
18.2.2. Can be signed by any of our officers.
18.2.3. Can be delivered personally, by:
(a) Pre-paid mail to the address nominated in your Account;
(b) By email or text message to the email address or mobile telephone number nominated in your Account; or
(c) If no such address has been nominated by you, your address is last known to us.
18.3. Any notice or document given under clause 18 will be deemed to have been received by you when it would have been delivered in the ordinary course of post or, if delivered by email, at the time it becomes capable of being retrieved by you at your email address.
19. Term
19.1 These Terms commence on the date your application to open an Account with us is approved and will continue until your Account is closed in accordance with clause 4.
20. Changes
20.1. We reserve the right to modify, update, or otherwise alter these Terms.
20.2. We will notify you by email and in personalized cases to your circumstances by telephone if any changes to the Terms, including any changes to fees and charges.
20.3. If you are unhappy with any of the changes, you may close your Account in accordance with clause 4.21.
General
21.1. These Terms are governed by the law in force in New South Wales, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
21.2. Any failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
21.3. If any provision of these Terms is held invalid, the remainder of the Terms will continue in full force and effect.
21.4. Unless stated otherwise, all amounts in these Terms are exclusive of GST (if any).
21.5. No party will be liable to the other party for any failure to perform its obligations under these Terms during the time and to the extent that such performance is prevented by a Force Majeure Event. The party subject to a Force Majeure Event (the non-performing party) must notify the other party of the relevant details as soon as practicable after the Force Majeure Event occurs and endeavor to mitigate and remedy the effect of the Force Majeure Event and minimize the impact of the event on the other party.
22. Definitions
22.1. In these Terms, the following are the defined with meaning:
22.1.1 Account means the account we set up for you on our Website and/or the Admiin online web platform which allows you to access our Products and Services.
22.1.2 Account Balance means the sum of:
(a) all outstanding Instalments;
(b) and any other amounts owed by you to us in accordance with these Terms.
22.1.3 Authorised Users means those employees, officers, directors or contractors that you nominate to access and authorise actions in relation to your Account.
22.1.4 Bank Account means an account with an Australian bank, which is in the name of the Account holder.
22.1.5 Direct Debit Authority means a direct debit authority that you have provided us to enable us to process payment of any Instalment on your behalf.
22.1.6 Enforcement Expenses means any fees, costs or charges incurred by us in taking any action to recover any amounts owing or unpaid to us in accordance with these Terms.
22.1.7 Force Majeure Event means an event or circumstance beyond the reasonable control of any party (including a natural event or disaster, pandemic, act of war, revolution, strikes, lockouts and acts of government) which makes it impossible, impracticable or illegal for a party to perform its obligations under these Terms, but does not include lack of funds for any reason.
22.1.8 Insolvency Event means:
(a) being an insolvent under administration or insolvent (each as defined in the Corporations Act);
(b) having a controller (as defined in the Corporations Act) appointed;
(c) any step being taken by a mortgagee to take possession, or dispose, of the whole or any part of your assets, operations or business;
(d) any step being taken to appoint a receiver, a receiver and manager, a trustee in bankruptcy, a liquidator, a provisional liquidator, an administrator, a statutory manager or other like person in respect of the whole or any part of your assets or business;
(e) any step being taken which could result in being subject to any arrangement, assignment or composition, protected from creditors under any statute or dissolved (other than to carry out a reconstruction while solvent);
(f) being otherwise unable to pay debts when they fall due;
(g) having something with the same or a similar effect happen under the laws of any jurisdiction; or
(h) ceasing to carry on business.
22.1.9 Instalment means a deferred payment of a business or tax bill which has been split into three or 6ix equal installments. The Instalment amounts will be specified in your Payment Schedule and are payable on the Instalment Due Date.
22.1.10 Instalment Due Date means the date specified in the Payment Schedule for when an Instalment is due and payable.
22.1.11 Admiin Clients means tax advisory firms and/or professional tax consultants who are approved by us to use our Website and/or Portal to securely communicate tax results with their clients.
22.1.12 Admin Fee means a flat fee rate (Incl. of GST) for each business and tax bill paid through our platform.
22.1.13 Nominated Account means the Bank Account, debit card or credit card held in the name of the Account holder, the details of which are included in the Direct Debit Authority.
22.1.14 Payment Schedule means the schedule that specifies:
(a) The number of Instalments;
(b) The amount of each Instalment; and
(c) The due date for each Instalment.
22.1.15 Personal Information has the meaning given to that term under the Privacy Act.
22.1.16 Portal means the online web platform and any application operated by us in relation to our Products.
22.1.17 Privacy Act means the Privacy Act 1998 (Cth).
22.1.18 Privacy Policy means a privacy policy prepared in accordance with the requirements of the Privacy Act.
22.1.19 Products means:Our ‘Create & Contact’ function enables you to add, send invoices and receive bills and digitally sign tax documents;Our ‘Schedule, Sign and Pay’ function enables you to schedule, sign and pay business agreements and bills with reminders.
22.1.20 Services means any services we provide in connection with the Products, including our Website and Portal.
22.1.21 Website means our website accessible from www.admiin.com
22.2. In these Terms and Conditions:
22.2.1. a reference to dollars or $ is to Australian currency;
22.2.2. a reference to a business day is to a day that banks are open for business in New South Wales, excluding public holidays;
22.2.3. a reference to a document includes any variation or replacement of it;
22.2.4. a reference to a law includes any common law, principles of equity, and laws made by parliament (and laws made by parliament include regulations and other instruments under them, and consolidations, amendments, re-enactments or replacements of them);
22.2.5. a reference to any thing includes the whole and each part of it;
22.2.6. where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning.22.2.7. Headings are for reference purposes only.
22.3 “Chargeback” means a Refund, Transaction Fund Reversal or a dispute or claim by the Buyer, their financial institution, a Card Network, Admiin's payment processor, the Marketplace/Platform or a Marketplace/Platform’s financial institution in relation to a transaction that involves payment with a credit card or by ‘credit’ on a debit card.
Admiin Connected Account AgreementLast updated: December 23, 2024
This is a separate agreement between you (“Customer”, “you”) and the respective Airwallex entity as set out in the table below (“Airwallex”, “we” or “us”, and together with Customer, the “Parties”).This agreement has two types of terms:Terms and policies applicable to all Customers.
Terms and policies applicable to all Customers
Scale User Terms
https://www.airwallex.com/terms/scale-user-terms-global
General Terms
https://www.airwallex.com/au/terms/general-terms
Global Privacy Policy
https://www.airwallex.com/terms/privacy-policy#scope-of-policy
Treasure Management Terms
https://www.airwallex.com/au/terms/treasury-management-terms
Cards and Spend Management Terms
https://www.airwallex.com/au/terms/cards-and-spend-management-terms
Global Privacy Centre
https://www.airwallex.com/terms/global-privacy-centre
Acceptable Use Policy
https://www.airwallex.com/au/terms/acceptable-use-policy
Identity Verification Terms
https://www.airwallex.com/au/terms/identity-verification-terms
Target Market Determination
https://www.airwallex.com/au/terms/target-market-determination
Fee Schedule
https://www.airwallex.com/au/terms/admiin-fee
⇞unless specifically agreed otherwise between Parties
(Last updated 27th December 2024)
Admiin empowers you, our valued clients, to securely engage with businesses, clients, employees, bookkeepers, and tax accountants. (Admiin Clients). Manage your digital agreements, invoices, and bills (Document Tasks) effortlessly. Electronically sign when needed, schedule payments via bank transfer or card, and receive reminders. Our Admiin Clients can track their task status, sync and reconcile with Xero, and store tasks with attachments for future reference. - All from one place.
1. Operation
1.1 These Admiin Terms and Conditions outline how you may access and use our Products and Services (Terms).
1.2 In these Terms, 'Admiin', 'us', 'our', 'ours', or 'we' refers to Signpay Pty Ltd, ACN 667797828, registered in Australia, located at Level 9, 151 Macquarie Street, Sydney, NSW 2000.
1.3 These Terms, a binding agreement between you and us, incorporate our Privacy Policy. Read them carefully and keep a copy for future reference.
1.4 By accessing our Website and/or Portal, you agree to these Terms. If not, refrain from accessing or discontinue use immediately.
1.5 You acknowledge and agree that:
1.5.1 We aren't entering a partnership, joint venture, agency, or employment relationship with you.
1.5.2 We don't guarantee the performance of any Admiin Clients.
1.6 You acknowledge and agree that we have no control over, and aren't responsible for, any advice provided by or the performance of Admiin Clients.
1.7 You acknowledge and agree that we may transfer or assign any right to a third party without your prior consent, without affecting your rights and obligations.
1.8 If you do not agree or consent to these Terms, do not use the website, or application.
2. About Us and Our Products
2.1 Our Portal allows our Admiin Clients to securely communicate Digital Documents on behalf of their businesses, their personal affairs, or as an authorised representative of an Admiin Client. Our Portal enables Admiin Clients to manage these digital documents by digitally signing them, scheduling and paying them with reminders, tracking them, syncing and reconciling them with Xero, and securely storing them for future reference.
2.2 Our Portal is designed to allow businesses, tax advisory firms, and/or professional consultants to become Admiin Clients and use our Website and/or Portal to securely communicate business and tax documents with their clients.
2.3 A business entity, individual, taxpayer, business, or tax client can use our Portal once they have been approved by us to be an Admiin Client.
2.4 Once approved, Admiin Clients are able to invite their business and tax clients, family members, and other consultants to set up their accounts. Business and Tax client applications are subject to the Admiin checks, approvals, and verification process set out in Clause 3.2.5 Once approved, Admiin Clients are able to provide other Admiin Clients with access to the Portal.
2.6 Admiin Clients can set up and schedule documents required for signature and payments on behalf of their clients or themselves with the appropriate Admiin User rights.
2.7 Our ‘document task’ functionality enables Admiin Clients to manage digital documents, pay them, and digitally sign them in one click or tap.
2.8 With regards to our ‘document task’ function, Admiin Clients acknowledge and agree that:
2.8.1 Admiin Clients have exclusive control and responsibility for the content of their Admiin Client information, including any documents used with the Services.
2.8.2 They are solely responsible for ensuring that business and tax documents used with our Products are appropriate for electronic signatures. Admiin is not responsible or liable for any such determination or use.
2.8.3 They are solely responsible for ensuring compliance with all applicable laws and regulations. Admiin has no obligation to assist with fulfilling any such requirements and is not responsible or liable for any non-compliance on their part.
2.8.4 If they use an Application Programming Interface (API) or another service that allows them to perform any end-user/participant/signer authentication, then they are solely responsible and liable for such authentication. Admiin is not responsible or liable for any such authentication.
2.9 Our ‘Pay’ function enables Admiin Clients to schedule and pay tax bills with reminders, or defer payments using one of four payment methods we offer:
2.9.1 Pay Now: Admiin Clients can make and transfer a one-time payment on the day they schedule a business and/or Tax Office payment.
2.9.2 Tax Plan: Admiin Clients can schedule monthly recurring payments to the Tax Office, which will automatically be directly debited from their nominated bank or card account(s) with reminders. Admiin Clients will, however, be required to enter into an actual payment arrangement plan with the Tax Office. We are not held liable for any general interest charges or late lodgment penalties.
2.9.3 Pay Later: Admiin Clients can schedule a one-time payment at a later date in line with the trading terms indicated by a business or the Tax Office.
2.9.4 Business Plan: Admiin Clients can split their tax payments into 3 or 6 equal instalment payments which help facilitate automatic direct debit payments on behalf of the business seeking receipt of its goods and services.
2.10 By using our Portal to document tasks, Admiin Clients are required to provide us with unconditional and irrevocable consent and direction to task these digital documents.
2.11 Each document task made using our Portal constitutes a separate contract between an Admiin Client and Admiin.
2.12 All business and tax payments made using our Portal are subject to our approval.
2.13 We reserve the right to accept or reject each application.
2.14 By using our Portal to document task a business invoice and tax bill, you agree to pay our Admiin Fee, together with any additional applicable merchant fees where applicable.
2.14.1 The Admiin Fee for signatures and payment refunds is $0.00.
2.14.2 The Admiin Fee for payments by bank account is charged at a flat fee of AUD55 cents.
2.14.3 The Admiin Fee for payments by local cards is charged at a flat fee of 2.2%, and international cards at a flat fee of 3%.
2.14.4 The Admiin Fee for our Tax Plan payment method by bank transfer and/or local card is charged at a flat fee of 2.2% and 3% for international cards. For more information on Fees, see Clause 11.
2.14.5 The Admiin Fee for our Business Plan payment method by bank transfer and/or local card is charged at a flat fee of 12%. For more information on Fees, see Clause 11.
2.14.6 If you are not using our Portal to pay a bill, you will not be charged any fees. In such a case, the Portal remains active and available
3. Account Eligibility
3.1 Admiin Clients can only use our Portal once they have been approved by us to be Admiin Clients.
3.2 Admiin Clients can invite their clients to our Portal and provide their clients with access to our Portal features.
3.3 To access our Portal, you must set up an Account.
3.4 To be eligible for an Account, you must either:
3.4.1 Be over 18 years old and be capable of entering into a legally binding contract, or;
3.4.2 Be an Australian business with an Australian Business Number and meet one of the following conditions:
(a) If you are a sole trader, you are 18 years old or older;
(b) If you are a company, you are a proprietary or public company;
(c) If you are a trustee, you are an individual trustee that is 18 years or older or a company that is a proprietary company or public company.
3.5 When applying for an Account, you must:
3.5.1 Register the Account in your own personal name or the registered name of the business;
3.5.2 Nominate Authorised Users, where and if applicable.
3.5.3 Provide us with the information and documents we require to conduct the assessments and checks in accordance with our internal approval review process set out in Clause 5;
3.5.4 Provide us with your nominated bank and card account; and
3.5.5 Provide us with a Direct Debit Authority.
4. Account Suspension or Closure
4.1 You may close your Account with us:
4.1.1 At any time by contacting us directly at hello@Admiin.com.
4.1.2 We can only close your Account if all amounts scheduled and owing have been paid in full.
4.2 If your Account is closed under this clause 4, any complaints or refunds that are in progress will also need to be resolved/processed, and these Terms will continue to apply until such time those complaints and refunds are fully resolved.
4.3 We may suspend or close your Account if:
4.3.1 You breach a term in these Terms;
4.3.2 You are in default in accordance with clause 8;
4.3.3 You suffer an Insolvency Event;
4.3.4 You cease meeting the eligibility requirements in clause 3;
4.3.5 We reasonably consider there has been suspicious activity in your Account;
4.3.6 To comply with any applicable laws or request from a law enforcement agency, regulator, or other government agency;
4.3.7 We cease to offer our Website and Portal services;
4.3.8 To mitigate any legal, regulatory, or non-payment risk;
4.3.9 We suffer unexpected technical or securities issues;
4.3.10 Your Account is not active.
4.4 If we decide to suspend or close your Account under this clause:
4.4.1 We can make this decision at any time without notice.
4.4.2 All amounts owed to us by you survive the suspension or closure of your Account.
4.4.3 These Terms survive the suspension or closure of your Account
5. Account – Assessments, Verification, and Checks
5.1. We reserve the right to assess and determine whether to accept or deny your application for an Admiin Account. We may choose to deny your application for an Account based on our risk assessment checks. If your application is denied, you will be notified immediately. If a business invoice or tax bill due date is shortly after the date your application for an Account is lodged with us, and a determination whether to accept or deny your application is still pending, we are not responsible for any late fees or interest charges you may incur.
5.2. We are required by law to identify the Ultimate Beneficial Owners (UBO) before a payment can be transferred to a third party. Only Admiin Clients can enter the details of the UBO.
5.3. By applying for an Account, you:
5.3.1. agree and confirm that you are authorised to provide the Personal Information requested by us;
5.3.2. authorise us to make any inquiries we consider necessary to verify your identity, including if required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
5.3.3. agree to provide any information or documentation reasonably requested by us, or your Admiin Clients, to verify your identity in connection with your Account or any requests;
5.3.4. agree to provide any information or documentation reasonably requested by us, including a passport or driver's license, to verify the identity of your nominated Authorised Users before a payment can be made using Admiin;
5.3.5. authorise us to disclose your Personal Information (including any information in relation to your Account) to third parties as necessary to:
(a) undertake the inquiries and verification and make the assessment referred to in this clause 5; or
(b) report any negative activity (including late payments, missed payments, or defaults) to credit reporting agencies.
(c) comply with any legislative requirement.
5.4. As part of our approval process and our assessment of whether or not you have the means to fulfill your obligation to make payments to us, we:
5.4.1 reserve the right to conduct a pre-authorisation of your nominated payment source. The pre-authorisation amount will not exceed the dollar amount of the first payment owed to us.
5.4.2 may place funds in the account linked to your nominated payment source on hold.
5.4.3 will immediately instruct your bank to void this pre-authorisation transaction however; we cannot guarantee the time it takes for your bank to process this action by us and make your funds available.
6. Your Obligations
6.1. As an Account holder, you acknowledge and agree that:
6.1.1. you must notify us if there has been any change to the details provided under clause 3.
6.1.2. You can only set up one Account;
6.1.3. Your Account can only be used by you and your Authorised Users;
6.1.4. You cannot transfer or assign your Account or any rights under these Terms without our prior written consent;
6.1.5. You and your Authorised Users must keep your Account details confidential and secure. We are not responsible or liable for any unauthorised access or use unless we have failed to take reasonable measures to prevent unauthorised access or use.
6.1.6. You will provide us with all reasonably required cooperation, assistance, and access to such information we require under these Terms;
6.1.7. You will comply with all applicable laws in relation to your use of our Product and Services;6.1.8. You acknowledge and agree to use the Website and Portal for lawful purposes only and in a manner consistent with the nature and purpose of Admiin.
6.1.9. You will carry out all your obligations under these Terms in a timely and efficient manner.
7. Payments - Processes and Arrangements
7.1. When you first make a payment, you provide us with your Nominated Account and Direct Debit Authority under Clause 3.
7.2. You can mark any signature as signed and payment as paid on the Portal if you have used another third-party digital signature software to sign or payment provider to make payment transfers. If a payment is paid by you outside of the Website or Portal, we will not charge you an Admiin Fee or any other fee.
7.3. When you make a request to pay, if the request is approved, we will automatically charge your Nominated Account following your Payment Schedule. Notification reminders will be sent as a text message and/or by email two days before the due date; one day before the due date and 3 days post the due date if the Admiin Task is not actioned per the scheduled date.
7.4. We may choose not to approve a request under clause 7 or provide a Product to you, or may cancel an approved Payment Schedule before an Instalment is due if:
7.4.1 we reasonably consider this necessary to:
(a) protect the integrity of our systems, Product, or Services;
(b) prevent fraud;
(c) limit the risk of money laundering or terrorism financing; or
(d) otherwise protect us against legal, regulatory, or non-payment risk;
7.4.2 we reasonably suspect, or are aware, that you have materially breached these Terms or are in default;
7.4.3 We otherwise reasonably consider the request to be suspicious.
7.5. You must pay each scheduled payment on the Due Date. You may pay earlier than the Due Date at no extra cost. That is, you will only be charged the agreed-upon Admiin Fee and any applicable Merchant Fee. No additional or discounted fee for paying early will apply. We will automatically process your scheduled payments using your Direct Debit Authority unless you have elected to pay earlier in accordance with clause
7.7.6. You acknowledge and agree that by signing a Direct Debit Authority you expressly consent to, authorise, and instruct us to arrange for the Instalments to be debited from the Nominated Account on the Due Date.
7.7. If a payment Due Date falls on a day that is not a Business Day, we may direct your financial institution to debit the Nominated Account on the following Business Day.
7.8. You acknowledge and agree that it is your responsibility to ensure that there are sufficient clear funds available in the Nominated Account to allow a scheduled payment to be made.
7.9. If you require an extension of time to ensure sufficient funds are in your Nominated Account in time for the Due Date, you are required to contact us by email at hello@Admiin.com at least seven days before the Due Date.
7.10. While we do not charge Late Fees or Interest for a missed payment during the period of the Payment Schedule, if there are insufficient clear funds in the Nominated Account to meet a payment, you acknowledge and agree that you:
7.10.1. will be liable for any fee and / or interest that may be charged by your financial institution;
7.10.2. must arrange for the payment to be paid by another method;
7.10.4. acknowledge and agree that if you have not repaid the Account Balance in full by the Due Date your Account along with any Accounts of any linked entities will be suspended.
7.10.5. acknowledge and agree that if a payment is overdue and remains outstanding, we will again attempt to debit the Nominated Account for payment on 3 days after the date that we last sought to debit the Nominated Account; and
7.10.6. acknowledge and agree that if we have attempted to process a payment and there are insufficient funds, we will contact you to arrange for payment to be made immediately using another method;
7.11. You must check with your financial institution whether you can direct debit from your Nominated Account as direct debiting is not available on all accounts offered by financial institutions.
7.12. Notwithstanding any other provisions of this Agreement, you must pay in accordance with the Payment Schedule as well as any fees payable under clause 11 in full under these Terms without any set-off, withholding or reduction for any reason whatsoever.If you require an extension of time to ensure sufficient funds are in your Nominated Account in time for the Due Date, you are required to contact us by email at hello@Admiin.com at least seven days prior to the Due Date.
8. Default
8.1. You are in default if:
8.1.1. you do not pay on the Due Date;
8.1.2. you are in breach of these Terms and the breach cannot be rectified or, if it can be rectified, has not been rectified within 20 days of receiving written notice from us;
8.1.3. you or another person on your behalf gives us or has given us materially incorrect or misleading information in connection with the Terms;
8.1.3. we conclude on the basis of evidence available to us that it is more likely than not that you have acted fraudulently in connection with these Terms; or
8.1.4. you suffer an Insolvency Event.
8.2. If you are in default, we may give you notice stating that you are in default. If you don’t correct the default within the period specified in the notice, then, at the end of that period and without further notice to you:
8.2.1. the Account Balance becomes immediately due for payment (to the extent it is not already due for payment);
8.2.2. we may suspend or close your Account in accordance with clause 4; and
8.2.3. We may take any enforcement action against you to recover the Account Balance, and any Enforcement Expenses will become immediately due and payable under these Terms.
9. Your warranties
9.1. By entering into these Terms and accessing our Website and Portal, you represent and warrant that:
9.1.1. all information provided, and to be provided, in accordance with these Terms is accurate, complete, and current;
9.1.2. you will use our Website and Portal in accordance with these Terms;
9.1.3. you have the capacity, power, and authority to enter into these Terms and fully perform all of the duties and obligations referred to in these Terms.
9.2. You acknowledge that we have relied on your representations and warranties to open your Account and provide you with access to our Website and Portal.
10. Our Warranties
10.1. Access to our Website and Portal is provided on an "as is" and "as available" basis. We do not guarantee continuous, uninterrupted, or secure access to our Website and Portal. Our Website and Portal may contain mistakes, inaccuracies, or errors. We do not guarantee the performance, accuracy, timeliness, completeness, or suitability of the information and materials found or offered on our Website and Portal for any particular purpose. We expressly disclaim all warranties of any kind, whether expressed or implied, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, and non-infringement. As a consumer, you have certain rights under consumer protection legislation. Nothing in these Terms is intended to exclude, restrict, or modify any of your consumer rights in a manner that would be considered unfair under the relevant consumer protection laws.
11. Fees
11.1. An Admiin Fee applies to all payments processed through our Portal.
11.2 If you make a payment by debit or credit card through our Portal, we charge a fixed Admiin Fee rate of 2.2% for both Amex and all other cards.
11.3 If a Tax Plan or Business Plan and monthly instalments is requested, scheduled and paid via by us, we charge a fixed Admiin Fee rate of 2.2% per transaction
12. Payment Refunds & Merchant Chargebacks
12.1. We do not make direct refunds of any amounts. We are unable to refund payments where a bill has been paid, as the funds have already been paid to a business or the Tax Office. Instead, please contact the Business or ATO to issue you with a refund. We are not liable for any refunds that have gone astray, as we are not involved in the transfer of the funds to your nominated bank account. Any issues with a refund should be taken up by you, with your Admiin Clients and/or the Tax Office. We are not liable for any delay in receiving a refund, as this is based on the review and processing times of the business or Tax Office.
12.2 Where a chargeback occurs, you acknowledge that Admiin is not liable for any charges or fees associated to the chargeback. If a chargeback occurs, as the account holder, you are liable for all fees associated. Admiin may charge you any fees that We incur as a result of a chargeback. If your original payment method declines, Admiin reserves the right charge any other payment methods associated to your account to recoup funds.
13. Intellectual Property
13.1. Our Website and Portal and all related content are our exclusive property, and we own or license all intellectual property rights in relation to them.
13.2. The information on our Website and Portal is for information purposes only and is subject to change without notice.
13.3. You must not copy, imitate, modify, alter, amend, or use without our prior written consent any of our logos, design, layout, appearance, graphics, icons, or other content published on our Website or Portal or in any related content (digital or printed) prepared by us.
13.4. The Website and Portal may also, on occasion, include links to other third-party websites. We do not recommend or endorse any third-party websites. Any links to third-party websites are provided as a convenience only to provide you with direct access to further information and are used and/or relied upon at your own risk. We have no control over the nature, content, and availability of third-party websites and are not responsible for the information, graphics, and material they contain.
14. Indemnity
You indemnify us against, and must pay on demand, all amounts in respect of any action, claim, demand, loss, liability, and expense (including legal costs) of any nature and arising under any theory of liability (including tort, contract, statute, or equity), that is incurred by us in connection with:
14.1. your breach of these Terms, including a breach of any representations or warranties made by you; and
14.2. your negligent or wrongful act or omission in connection with these Terms.
15. Limit of Liability
15.1. You acknowledge and agree that:
15.1.1 Your use of any information or materials on our Website or Portal is entirely at your own risk.
15.1.2 It is your sole responsibility to ensure that any tax bills, tax documents, services, or information available through the Website or Portal meet your specific requirements.
15.1.3 All the information contained on the Website or Portal is not intended to be financial advice and does not take into account your objectives, financial situation, or needs.
15.1.4 It is your responsibility and that of your Admiin Clients to ensure the accuracy of any information entered into the Admiin Website or Portal by yourself or your Admiin Clients, especially any Payment Details and/or Payment Reference Numbers.
15.1.5 We are not responsible or liable for payments made on your behalf in the event the Payment details provided by you or your Admiin Clients are inaccurate.
15.1.6 We make every effort to keep the Website and Portal up and running smoothly. However, we take no responsibility for, and will not be liable for, the Website and Portal being temporarily unavailable due to technical issues beyond our control.
15.2 To the maximum extent permitted by law, our liability to you for all claims arising out of or in connection with these Terms shall not exceed the value of the affected invoice and/or bill payment (including interest charges or late fees) which has been uploaded to the Portal at any given time, regardless of whether the liability arises under any breach of contract, tort (including negligence), statute, equity, contract or any other cause of action.
15.3. Neither you nor us (including our employees, directors, or any third party providing services on our behalf) are liable to the other for any consequential or indirect loss, including, but not limited to, loss of profit, lost opportunity cost, loss of enjoyment. To the maximum extent permitted by law, our liability to you for all claims arising out of or in connection with these Terms is reduced to the extent, if any, to which your acts or omissions have caused or contributed to your own loss or damage. You agree to take all reasonable steps to mitigate any loss incurred by you under these Terms.
16. Privacy
16.1. All information that we collect about you, including information collected in accordance with the Terms, will be collected, used, stored, and disclosed in accordance with our Privacy Policy.
16.2. You must read and agree to our Privacy Policy before you can access our Website and/or Portal.
16.3. We may change the Privacy Policy from time to time by publishing an updated version on the Website and/or Portal. We will notify you by email of any such changes. By continuing to use or access our Website and/or Portal, you are agreeing to the updated Privacy Policy.
17. Complaints
17.1. If you have any complaint with your Admiin Clients or with the Tax Office, you should contact them directly.
17.2. If you have any complaints about our Website and/or Portal and wish to lodge a complaint or dispute with us, you should do so by contacting us on hello@Admiin.com and detail your dispute in writing. We will endeavour to:
17.2.1 Acknowledge receipt of your complaints within 2 business days or as soon as reasonably practicable.
17.2.2 Provide an initial response to all complaints within 10 business days from the date of the complaint, which may include a request that you provide further documentation to assist our understanding of your dispute.
17.2.3 Resolve your complaint within 21 days.
18. Communications
18.1. We may communicate with you regarding your Account and/or your use of our Website and/or Portal via email. You agree to receive all communications from us in electronic form by email or text message.
18.2. To the extent permitted by law, any notice or document given by us under these Terms or required by law may be:
18.2.1. Given in writing.
18.2.2. Can be signed by any of our officers.
18.2.3. Can be delivered personally, by:
(a) Pre-paid mail to the address nominated in your Account;
(b) By email or text message to the email address or mobile telephone number nominated in your Account; or
(c) If no such address has been nominated by you, your address is last known to us.
18.3. Any notice or document given under clause 18 will be deemed to have been received by you when it would have been delivered in the ordinary course of post or, if delivered by email, at the time it becomes capable of being retrieved by you at your email address.
19. Term
19.1 These Terms commence on the date your application to open an Account with us is approved and will continue until your Account is closed in accordance with clause 4.
20. Changes
20.1. We reserve the right to modify, update, or otherwise alter these Terms.
20.2. We will notify you by email and in personalized cases to your circumstances by telephone if any changes to the Terms, including any changes to fees and charges.
20.3. If you are unhappy with any of the changes, you may close your Account in accordance with clause 4.21.
General
21.1. These Terms are governed by the law in force in New South Wales, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
21.2. Any failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
21.3. If any provision of these Terms is held invalid, the remainder of the Terms will continue in full force and effect.
21.4. Unless stated otherwise, all amounts in these Terms are exclusive of GST (if any).
21.5. No party will be liable to the other party for any failure to perform its obligations under these Terms during the time and to the extent that such performance is prevented by a Force Majeure Event. The party subject to a Force Majeure Event (the non-performing party) must notify the other party of the relevant details as soon as practicable after the Force Majeure Event occurs and endeavor to mitigate and remedy the effect of the Force Majeure Event and minimize the impact of the event on the other party.
22. Definitions
22.1. In these Terms, the following are the defined with meaning:
22.1.1 Account means the account we set up for you on our Website and/or the Admiin online web platform which allows you to access our Products and Services.
22.1.2 Account Balance means the sum of:
(a) all outstanding Instalments;
(b) and any other amounts owed by you to us in accordance with these Terms.
22.1.3 Authorised Users means those employees, officers, directors or contractors that you nominate to access and authorise actions in relation to your Account.
22.1.4 Bank Account means an account with an Australian bank, which is in the name of the Account holder.
22.1.5 Direct Debit Authority means a direct debit authority that you have provided us to enable us to process payment of any Instalment on your behalf.
22.1.6 Enforcement Expenses means any fees, costs or charges incurred by us in taking any action to recover any amounts owing or unpaid to us in accordance with these Terms.
22.1.7 Force Majeure Event means an event or circumstance beyond the reasonable control of any party (including a natural event or disaster, pandemic, act of war, revolution, strikes, lockouts and acts of government) which makes it impossible, impracticable or illegal for a party to perform its obligations under these Terms, but does not include lack of funds for any reason.
22.1.8 Insolvency Event means:
(a) being an insolvent under administration or insolvent (each as defined in the Corporations Act);
(b) having a controller (as defined in the Corporations Act) appointed;
(c) any step being taken by a mortgagee to take possession, or dispose, of the whole or any part of your assets, operations or business;
(d) any step being taken to appoint a receiver, a receiver and manager, a trustee in bankruptcy, a liquidator, a provisional liquidator, an administrator, a statutory manager or other like person in respect of the whole or any part of your assets or business;
(e) any step being taken which could result in being subject to any arrangement, assignment or composition, protected from creditors under any statute or dissolved (other than to carry out a reconstruction while solvent);
(f) being otherwise unable to pay debts when they fall due;
(g) having something with the same or a similar effect happen under the laws of any jurisdiction; or
(h) ceasing to carry on business.
22.1.9 Instalment means a deferred payment of a business or tax bill which has been split into three or 6ix equal installments. The Instalment amounts will be specified in your Payment Schedule and are payable on the Instalment Due Date.
22.1.10 Instalment Due Date means the date specified in the Payment Schedule for when an Instalment is due and payable.
22.1.11 Admiin Clients means tax advisory firms and/or professional tax consultants who are approved by us to use our Website and/or Portal to securely communicate tax results with their clients.
22.1.12 Admin Fee means a flat fee rate (Incl. of GST) for each business and tax bill paid through our platform.
22.1.13 Nominated Account means the Bank Account, debit card or credit card held in the name of the Account holder, the details of which are included in the Direct Debit Authority.
22.1.14 Payment Schedule means the schedule that specifies:
(a) The number of Instalments;
(b) The amount of each Instalment; and
(c) The due date for each Instalment.
22.1.15 Personal Information has the meaning given to that term under the Privacy Act.
22.1.16 Portal means the online web platform and any application operated by us in relation to our Products.
22.1.17 Privacy Act means the Privacy Act 1998 (Cth).
22.1.18 Privacy Policy means a privacy policy prepared in accordance with the requirements of the Privacy Act.
22.1.19 Products means:Our ‘Create & Contact’ function enables you to add, send invoices and receive bills and digitally sign tax documents;Our ‘Schedule, Sign and Pay’ function enables you to schedule, sign and pay business agreements and bills with reminders.
22.1.20 Services means any services we provide in connection with the Products, including our Website and Portal.
22.1.21 Website means our website accessible from www.admiin.com
22.2. In these Terms and Conditions:
22.2.1. a reference to dollars or $ is to Australian currency;
22.2.2. a reference to a business day is to a day that banks are open for business in New South Wales, excluding public holidays;
22.2.3. a reference to a document includes any variation or replacement of it;
22.2.4. a reference to a law includes any common law, principles of equity, and laws made by parliament (and laws made by parliament include regulations and other instruments under them, and consolidations, amendments, re-enactments or replacements of them);
22.2.5. a reference to any thing includes the whole and each part of it;
22.2.6. where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning.22.2.7. Headings are for reference purposes only.
22.3 “Chargeback” means a Refund, Transaction Fund Reversal or a dispute or claim by the Buyer, their financial institution, a Card Network, Admiin's payment processor, the Marketplace/Platform or a Marketplace/Platform’s financial institution in relation to a transaction that involves payment with a credit card or by ‘credit’ on a debit card.
Admiin Connected Account AgreementLast updated: December 23, 2024
This is a separate agreement between you (“Customer”, “you”) and the respective Airwallex entity as set out in the table below (“Airwallex”, “we” or “us”, and together with Customer, the “Parties”).This agreement has two types of terms:Terms and policies applicable to all Customers.
Terms and policies applicable to all Customers
Scale User Terms
https://www.airwallex.com/terms/scale-user-terms-global
General Terms
https://www.airwallex.com/au/terms/general-terms
Global Privacy Policy
https://www.airwallex.com/terms/privacy-policy#scope-of-policy
Treasure Management Terms
https://www.airwallex.com/au/terms/treasury-management-terms
Cards and Spend Management Terms
https://www.airwallex.com/au/terms/cards-and-spend-management-terms
Global Privacy Centre
https://www.airwallex.com/terms/global-privacy-centre
Acceptable Use Policy
https://www.airwallex.com/au/terms/acceptable-use-policy
Identity Verification Terms
https://www.airwallex.com/au/terms/identity-verification-terms
Target Market Determination
https://www.airwallex.com/au/terms/target-market-determination
Fee Schedule
https://www.airwallex.com/au/terms/admiin-fee
⇞unless specifically agreed otherwise between Parties